How Open Are You To Feedback?

February 11, 2013

Recently, I received a note from a vendor after giving him some critical feedback. He wrote: “I take a lot of pride in my work and in my business, and even though it is difficult to hear negative comments upon completion of a job, I respect and appreciate your honesty. Your feedback will go a long way in helping me grow my business.” What a great response to my comments. Would you respond in a similar manner if you heard criticism about your work?

About the Author
Barbara Pachter
Barbara Pachter is an internationally-renowned business etiquette and communications speaker, coach and author of 11 books. She has delivered more than 2500 seminars throughout the world including the first-ever seminar for businesswomen in Kuwait. Pachter is also adjunct faculty in the School of Business at Rutgers University and Coadjutant Lecturer in the Ernest Mario School of Pharmacy. Her latest book, The Communication Clinic: 99 Proven Cures for the Most Common Business Mistakes, was published in December, 2016 (McGraw Hill). Pachter's client list boasts many of today's most notable organizations, including Bayer, Campbell Soup, Children's Hospital of Philadelphia, Chrysler, Cleveland Clinic, Microsoft, Novartis, Pfizer, and Wawa. She holds undergraduate and graduate degrees from the University of Michigan. Pachter is a former ESL teacher.

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