Professional Development

Trust: The One Thing That Changes Everything

Most industry pharmacists and pharmacy students will read the title of this column and think, "will this topic have any relevance to me?" The answer is yes, and here is why! Trust is not only a signature goal of every healthcare provider but also of every type of healthcare organization, including hospitals, health plans, and pharmaceutical companies who need to communicate that they are indeed trustworthy. One way these organizations can gain trust is to hire trustworthy professionals. Our pharmacy education, license to practice, and reputation provides added value to our employers who significantly benefit when their core customers, prescribers, and patients believe in the trustworthiness of the company and its employees. It’s just one more reason that supports The Indispensable Value of Industry Pharmacists

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How to Avoid Mistakes in Your Writings

A woman in one of my classes wrote: "If you want to be proffessional, you shouldn’t let your tattoos show in the office." I politely responded that “if you want to be professional, you need to spell professional correctly!”

Having mistakes in your emails can diminish your credibility and affect your professional standing in the workplace. I am amazed that I receive so many documents that have spelling and/or grammar errors.

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Things a Boss Should Avoid Doing

Getting a promotion into a leading position is without a doubt a major career move, and certainly a reason to be proud. It is, however, wise to remember that this new role comes with a great deal of expectation and high responsibility. As a novice boss, it is vital to know how to treat your employees with the respect they deserve and how to react/ act properly in any given situation. The following will give you an idea of some of the main things a boss should never do.

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How Open Are You To Feedback?

Recently, I received a note from a vendor after giving him some critical feedback. He wrote: “I take a lot of pride in my work and in my business, and even though it is difficult to hear negative comments upon completion of a job, I respect and appreciate your honesty. Your feedback will go a long way in helping me grow my business.” What a great response to my comments. Would you respond in a similar manner if you heard criticism about your work?

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Moving to the Right

“The last few decades have belonged to a certain kind of person with a certain kind of mind — computer programmers who could crank code, lawyers who could craft contracts, MBAs who could crunch numbers. But the keys to the kingdom are changing hands.” - A Whole New Mind: Why Right-Brainers Will Rule the Future by Daniel Pink

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Coach's Corner!
Have You Done a SWOT Analysis on Your Professional Career?

Maintaining an up-to-date professional action plan can be the difference between moving forward, languishing, or falling behind. Regardless of whether you have had the same industry position for a short or a long time, it can be very useful to apply a well-known business process, the “SWOT” analysis, to your own career. It can help put you on the right course for continued professional and financial rewards.

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Emotional Intelligence: The Greatest Skill You Can Learn!

When each of us were in pharmacy school, we burned the midnight oil to learn molecular structures, drug interactions and medical therapeutics (how could we ever forget Goodman and Gilman!). We relied on our intelligence ("IQ") to pull us through those challenges so that we might earn the title of R.Ph. or Pharm.D.

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How to run a meeting

Virtually all employees of small, medium, and large business have at one point or another been involved in a poorly run meeting. Maybe it was the location - a room designed to seat 10 comfortably for a meeting of 30 people. Maybe it was an inappropriate group of attendees - a key participant being left off the invite or several unnecessary invitees. Or maybe it was something more subtle - the meeting organizer not taking charge of the meeting, allowing side conversations to dominate. The list of items that can spoil a meeting is long indeed. And the list of consequences is even longer.

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Tips for building and maintaining a network

Networking isn't something you do. It's part of everything you do.

Too often we neglect our network because we view it as an independent "to-do" and as such it usually falls lower on the list of priorities. A better way to think of it is that building relationships is at the core of all business interactions and processes. You can only accomplish so much on your own without the help of others. You might get your first promotion or two because you were technically skilled at what you do, but what about promotion to leadership roles or securing responsibility for the department's key project? Approach it by asking yourself, how do you motivate someone to help you complete your projects and deliverables? At the core of this is building and proactively maintaining relationships with your colleagues. For best results, take a customer service approach to daily interactions with your colleagues. Focus on detecting your internal customer's needs, and exceed them one conversation at a time.

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Presentation skills: Avoiding common mistakes


Being able to present in front of a group of people is a skill we begin developing from an early age. If you think back, your first experience "presenting" may have been in front of a group of elementary school classmates for "show and tell." As we grow and learn and ultimately enter the workforce, it seems that for many us our presentation skills have lagged behind other areas of growth and development. For professionals in the pharmaceutical industry, presenting information to a group of people is part of the fabric of our business. From clinical study results, to investigator meetings, to sales force training, to business plan presentations, the list goes on and on. People who embrace the art of presenting are able to leverage this strength to help move up the career ladder. In this article we'll provide some common issues that presenters face and some tips for overcoming them.

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